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Terms and Conditions
Since 2001, Casino GrandBay has provided a safe, fair an winning online casino playground. Our terms & conditions is a cornerstone to being considered a top & reputable online casino. Join us for the best online casino games & start your cruise to riches.
Casino GrandBay's famous cruise to riches is known across the seven seas as the most opulent, decadent and truly luxurious gaming experience... plus, we’ve been making winners since 2001, and it's all available at your fingertips!
To make sure everything is “above board” whilst you’re “on board”, carefully read the following legally binding Terms and Conditions between The GrandPrivé Group of Online Casinos (also referred to as GrandPrive.com) and you, The Player.
The GrandPrivé Group of Online Casinos consists of:
- Casino GrandBay
- Bella Vegas
- Jupiter Club
- Lake Palace
All terms and conditions are applicable to all the Casinos in The GrandPrivé Group (also referred to as GrandPrive.com), and for the purpose of all terms and conditions, all the Casino Brands will henceforth be referred to as GrandPrive.com.
Please feel free to print out these conditions and store them in a safe place for future referrals. The Terms and Conditions are liable to change from time to time so please make sure you regularly check Casino Terms, especially Promotion terms, in order to avoid any confusion.
Oh, and remember: If any Terms are ever translated into another language and there is an inconsistency between the English terms and the translated terms, the English version will be taken as the correct and binding Terms and Conditions.
Access to any service provided by any GrandPrive.com Casino is subject to these Terms and Conditions.
Please contact our Player Services center at any time should you require more information or have any questions. We are here to ensure yours is a pleasant gaming experience at The GrandPrivé Group of Online Casinos.
• General Terms and Conditions
• Promotional - Bonus Terms and Conditions
• Payback Bonus Terms and Conditions
General Terms and Conditions
By playing at any of The GrandPrivé Group of Online Casinos, it is taken that you agree to the General Terms and Conditions, as well as the Terms and Conditions that govern any and all promotions at any of The GrandPrivé Group of Online Casinos.
1. Player Warrants
7. Usage and Password
9. Other Conditions
10. Anti-Spam Policy
1. Player warrants
By the act(s) of:
• Visiting The GrandPrivé Group of Online Casinos Internet Web sites.
• Opening an account at any of our casinos, either via the Website or any other means.
• Downloading our software or obtaining it by any other means.
• Installing our software.
• Operating our software.
• Making use of any Guest or Real Account at our casinos.
• Accepting any prize from our casinos.
• The Player warrants and certifies the Player's understanding and acceptance of the Rules, Terms and Conditions detailed below.
The casino is limited to players of eighteen (18) years of age and older. Participation in the activities and games (the "Game") of this casino are open only to residents of those jurisdictions where such participation is legal. It is the player's responsibility to ensure that they meet the restrictions imposed based on the area they live in.
The Player understands that the Game is for entertainment value only. The Player understands and acknowledges that no deposit is necessary or required to play the Game. If a Player wishes to play without betting money, he/she may do so.
Employees of GrandPrive.com, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
NB: All financial transactions, including playing, depositing and withdrawing, may only be made by REAL players in the following currencies around the world: €/£/$/CAD$
Players may not make use of robots to play casino games.
Participation at this online casino is at the sole option, discretion and risk of the Player. In particular, determination of the legality of real money casino play is the Player's sole responsibility. By placing real wagers, the Player warrants that he/she is legally able to do so within his/her jurisdiction and that he/she accepts that GrandPrive.com is unable to provide any warranties as to the legality or validity of their participation in real money play.
Due to legal, financial transaction regulations, and commercial reasons, The GrandPrivé Group of Online Casinos cannot offer any registrations to the following countries:
- South Africa
- United Kingdom
- United States
- Or any other country as deemed by the casino
Taxes, if any, on any prize are the Player's sole responsibility. The Player, by acceptance of a prize, acknowledges compliance with all Rules thereto.
Should there be a discrepancy between the gaming results on your computer and the gaming results on the GrandPrive.com gaming server, the results on the GrandPrive.com gaming server shall take precedence and be considered final.
Notwithstanding anything in this agreement, in the event of any dispute regarding a wager or winnings, the decision of GrandPrive.com will be final and binding in all matters.
Please note that E&OE is defined as Errors and Omissions are Excepted.
In the event of the cancellation of any game or promotion for any reason, GrandPrive.com’s Management, staff, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers will not be liable.
Should you encounter any difficulties of any nature whatsoever, you can alert GrandPrive.com by emailing us at [email protected] and we will resolve your query as soon as possible.
1. Funds unfairly lost or debited to eventual bug(s) affecting financial or gaming activities, will be credited back to the player’s account and eligible for withdrawal to the player account holder.
2. Other refunds may be given in exceptional circumstances, and solely at management's discretion.
3. By default, refunds will only be processed via the same method of payment and to the same funding source through which a deposit was made.
4. Once the decision to proceed to a refund is taken, the refund will be initiated within the following 3 working days. The beneficiary should receive the funds within the 7 working days following the refund initiation.
5. Management will always pursue what it deems to be the fairest solution in such cases.
7. Usage and Password
Only ONE account per player is allowed. The Player shall not allow any other person or third party including, without limitation, any minor, to use or reuse the Player's account, access and/or use any materials or information from the Website, accept any prize, or participate in the Games.
The Player is solely responsible for the security of his/her password. Should the Player have any knowledge of any unauthorized usage of the Player's account and/or password by someone else, the Player shall contact GrandPrive.com immediately and change his/her password.
GrandPrive.com undertakes to maintain your anonymity, unless you agree to your identity being used for future publicity or other purposes.
9. Other Conditions
1. The Player confirms that (i) the terms and conditions applicable to his/her participation in the gaming activities will be agreed by him/her in Curacao, N.V., and (ii) any wager made by him/her will be accepted by GrandPrive.com in Curacao, N.V. concurrent with his/her communication of the wager to GrandPrive.com, without any other act or formality whatsoever.
2. Laws regarding gaming vary throughout the world. It is the responsibility of the Player to ensure that they understand and comply fully with any laws or regulations relevant to themselves in their own country. This casino operates in Curacao, Netherland Antilles, under the laws and regulations of the Netherland Antilles.
3. Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated or misdirected requests, prize claims or entries. Liability for materials of the Game containing any error is limited to replacement.
4. Players are responsible for withdrawing or playing out any funds which are held in the Player's account. GrandPrive.com does not undertake to notify Players that they have outstanding balances to collect. If an account is inactive for longer than six months, the Player will forfeit the outstanding balance.
5. Definition of "An inactive account":
• Any account that has been inactive for a period of no less than six (6) months. Inactivity means that no wagers have been placed, credits deposited or money's withdrawn during that time.
• Definition of "Treatment of inactive accounts":
• GrandPrive.com reserves the right to close any casino account that has been inactive for 6 (six) months or more. Any bonus monies in this account will be forfeited.
6. Definition of "Procedures for closing such an account":
• The Cash Balance and the Bonus Balance on the casino account will be transferred out. The casino account will then be locked.
7. Definition of "Recovery of funds":
• Thereafter, should the player contact GrandPrive.com and request his/her Cash Balance be re-instated, the Cash Balance that was transferred out will be put back into the player’s casino account and the player may then withdraw this balance or play it through in the casino.
8. GrandPrive.com reserves the right to suspend or withdraw any game at its absolute discretion.
9. Management reserves the right to refuse or limit any wager.
10. In the event of the cancellation of any game for any reason, GrandPrive.com will not be liable.
11. GrandPrive.com will not be liable, and is not liable for any damages in the following scenarios:
• In the event of any major occurrence that is out of GrandPrive.com’s control.
• The failure of GrandPrive.com central computer system or any part thereof.
• For delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system.
• For any loss as a result of any act of God. (Earthquakes, floods, lightning etc.)
• For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.
• For the acts of Government or authority (including refusal or revocation of any license or consent).
• For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.
• For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.
12. GrandPrive.com and the Player shall not commit, or purport to commit, the other to honor any obligation other than is specifically provided for by these Rules.
13. Notwithstanding any implied or express terms of this Agreement, the Player agrees that, in the event that GrandPrive.com computer hardware or software does not properly implement the rules of a casino game, does not properly implement the random number generator, or does not make proper account for the play that has occurred, GrandPrive.com shall only be liable for the Player's initial deposit. In layman's terms: The Player shall forfeit any winnings made as a result of computer or software error.
14. The Player acknowledges that cheating of any sort shall result in the forfeiture of all verified balances in the Player's account. The Player further acknowledges that the forfeiture of such verified balances in no way prevents GrandPrive.com from pursuing other avenues of recourse, such as criminal or civil proceedings.
15. The Player fully understands that participation in these games is at the Player's sole option, discretion and risk. The Player further agrees to become party to, and shall abide by, all rules, regulations, terms and conditions contained herein. Rules, regulations, terms and conditions may change from time-to-time.
16. The Terms and Conditions contained herein represents the complete, final and exclusive agreement between the Player and GrandPrive.com and supersedes (and merges) all prior agreements, representations and understandings between the Player and GrandPrive.com.
17. GrandPrive.com reserves the right to cancel the Player's account for any valid reason and/or commission an audit of the verified balance in the Player's account at the time of such cancellation.
18. The Player shall hold the casino, its shareholders, its employees, officers, directors, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners and agents harmless, and shall fully indemnify the same groups and/or individuals from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of the Player's: (i) entry, use, or re-use of the casino; (ii) use of any materials at the casino; (iii) entry, use, re-use of the casino server; (iv) participation in any game at the casino; (v) the acceptance of any payout/prize from the casino; or the breach of any warranty given in terms of this agreement. Such action shall include (but will not necessarily be limited to) any actions that might arise as a result of criminalization of online/internet wagering within the Player's jurisdiction.
19. The Player understands that the terms GrandPrive.com (CGB) are the trademarks, service marks, and trade names of the Company. The Player obtains no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Website and the material contained therein.
20. In the event of the Player applying for a real money account at our casino, the Player, in so doing, authorizes us and/or our designated agent(s) to investigate his/her creditworthiness in connection with the aforementioned application and/or any subsequent deposits that the Player might make at the casino.
21. In order to comply with the strict laws on money laundering that exist in many jurisdictions, GrandPrive.com reserve the right to report suspicious transactions to the federal or local authorities within those jurisdictions.
22. All use of this site is with your agreement to the following:
• Any type of activity which we consider suspicious may oblige us to report to the relevant authorities. Examples of such activities include:
• The use of funds suspected to be derived from illegal activities;
• Any suspected intention to conceal or disguise funds derived from illegal activities; and
• Suspicion that the involvement of the casino is in any manner intended to facilitate criminal activity.
• If we, for any reason, suspect or become aware of any of the above, we may without notice or explanation:
• Make a report to the relevant authorities; and/or
• Immediately deactivate or close your Casino Account; and/or
• Withhold any funds held in such Account; and/or
• Refuse registration or entry to all or any other GrandPrive.com and/or betting sites/ Rooms.
23. GrandPrive.com requires you to submit certain identity verification documents after your account has been opened. The documentation required is:
• A valid form of identity issued by the government of a recognized country/state such as a drivers license or passport.
• A copy of the front and back of the credit or debit card used to fund your casino account. Thereafter, you will be required to submit a copy of the front and back of each and every credit or debit card registered on your casino account. Please note that we only need to see the first four digits as well as the last four digits. You need to BLANK OUT or COVER the middle eight digits of your card number before submitting the copies to us. This is important for security reasons and your own protection.
• A copy of a utility bill (electricity or other) with your name and current address on it. Please note that the Casino will not accept online statements or any statements that originate from an electronic source. Players are required to provide the Casino with the copy of a utility bill (electricity or other) that has been received via postal services.
• When a player withdraws, he/she will receive a Deposit Agreement which will be emailed to the player within 48 hours. He/she needs to complete and return this in order to have his/her withdrawal, processed.
24. If there are any irregularities or if there is a mismatch between the name and address of the Player, and the name and address associated with the credit or debit card, or other mode of payment, used by such Player, all transactions conducted with such credit or debit card will be considered as invalid and voidable in the sole discretion of GrandPrive.com's Management.
25. The Player acknowledges that the casino software, the "make-up" of the casino and all material which may be visually or audibly presented to the Player in the his/her use of the casino is either the intellectual property (including, but not limited to, copyright, domain name rights and trademarks) of GrandPrive.com or its licensor(s). In this regard, the Player acknowledges that he/she has no rights whatsoever to use, or lay claim to, any intellectual property belonging to GrandPrive.com and/or its licensor(s).
26. These Rules constitute the entire Agreement and understanding between GrandPrive.com and the Player. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
27. The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular or suspicious play. (Please refer to the BONUS-PROMOTIONS WAGERING REQUIREMENTS AND EXCLUDED GAMES Section).
28. The maximum bet that can be placed on Betsoft/NetEnt games is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is 1 mBTC. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.”
10. Anti-Spam Policy
GrandPrive.com prohibits the use of its players' information in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial email ("Spam").
GrandPrive.com owns the information of its players and will not sell trade, transfer or rent your personal info to any third party outside of its associated or affiliated companies.
GrandPrive.com, its affiliated and associated companies, will use your email only to provide you with services and manage your account. GrandPrive.com does not permit or authorize its associate or affiliated companies to use, collect, compile or obtain any information about its customers or subscribers, including, but not limited to, subscriber email addresses.
The Player shall be responsible for checking these Terms and Conditions regularly for any changes.
o Loyalty points are earned in the following ways:
o Slots – 1 point for every $10 wagered
o Roulette – 1 point for every $10 wagered
o Three Card Poker – 1 point for every $10 wagered
o Keno – 1 point for every $10 wagered
o Craps – 1 point for every $10 wagered
o Baccarat – 1 point for every $25 wagered
o Video Poker – 1 point for every $50 wagered
o Blackjack – 1 point for every $100 wagered
However, when playing with an active bonus, the number of loyalty points is halved – i.e.:
o Slots – 1 point for every $20 wagered
o Roulette – 1 point for every $20 wagered
o Three Card Poker – 1 point for every $20 wagered
o Keno – 1 point for every $20 wagered
o Craps – 1 point for every $20 wagered
o Baccarat – 1 point for every $50 wagered
o Video Poker – 1 point for every $100 wagered
o Blackjack – 1 point for every $200 wagered
This Website Is Owned And Operated By Genesys Technology N.V, E-Commerce Park Vredenberg, Curacao, Using the Gaming License which is held by Genesys Technology N.V.
The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.
Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.
Our casino security measures include:
• Advanced Security Technology;
• Transactional Integrity Safeguards; and
The Casino will contact you at the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot), the Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.
The Player has the right to close his/her Casino account at any time by contacting our customer service department, requests to will be dealt with within 24 hours.
Successful Credit Card deposits are debited from Players’ Credit Card accounts and credited to Players’ Casino account instantly.
Should a player’s Credit Card deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s Credit Card account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.
Promotional Terms and Conditions
1. General Terms and Conditions for Bonus-Promotions
2. New Player Welcome Bonus
3. Medals Promotion
1. General Terms and Conditions for Bonus-Promotions
The first time signup bonus is available to USD, CAD, GBP and Euro accounts only.
The following terms and conditions apply to all bonus-promotions and offers. In addition to these key terms, please ensure that you familiarize yourself with the specific conditions applicable to any promotion in which you are invited to participate.
1. Management and staff of GrandPrivé.com Casinos (and those of any of its holding, associate and subsidiary companies), it's licensors, distributors, wholesalers or affiliates, it's advertising, promotion or other agencies, and members of the immediate families of each of the above are not eligible to participate in any bonus promotions. Should there be any confusion whatsoever as to the conditions applicable, please do not hesitate to contact us.
2. The standard casino terms and conditions shall apply to any and all actions between GrandPrivé.com Casinos and the Player, and must be read with all relevant promotional terms and conditions applicable to each offer / promotion.
3. Bonus-promotions are only valid for the period as specified in the bonus-promotion offer communication, and are specific to the referenced casino and / or account number.
4. A BONUS-PROMOTIONS WAGERING REQUIREMENTS AND EXCLUDED GAMES
• All promotions at GrandPrivé.com Casinos are limited to Real-money players only. No withdrawal is allowed as long as there are active and / or pending bonuses which have withdrawal restrictions until play through requirements has been achieved.
Wagering for Bonuses – Play through Requirements (% contribution per game as follows):
- Slots: *100%
- Roulette: *50%
- Three Card Poker: *50%
- Baccarat: *25%
- Video Poker: *10%
- Blackjack / Craps: *5%
- Keno: *100%
*Percentage of wager placed that counts towards meeting wagering requirement
• After the first deposit bonus, bonuses will be given on the subsequent deposits only if you have no funds in your account from a previous deposit and deposit bonus (account balance plus bonuses is less than $/€/₤5) at the discretion of the casino, and have not requested a withdrawal. Any withdrawal or pending withdrawal will result in the void of the right to receive the remaining bonuses.
• Where a Discretionary/Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $150 imposed as stated in Promotional Terms and Conditions and the remaining balance will be voided.
• Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction. Deposit Match Bonuses greater than 100% carry a $1000 maximum withdrawal and need to be wagered through 60x. The remaining balance will be voided
• Any discrepancies with funds in a player's account may affect the player's withdrawal. Furthermore, their account status may be subject to review and could be suspended.
• All match bonus offers between 1% and 100% need to be wagered through 60X by Black Diamond, Ace, King, Queen and Jack Tier players before a player can make any withdrawal.
For Example: Player deposits $100, gets 100% Match Bonus. To withdraw a player needs to wager $100 ($100 Bonus Money) X 60 = $6,000.
• All match bonus offers greater than 100% need to be wagered through 60X by Black Diamond, Ace, King, Queen and Jack Tier players before a player can make any withdrawal, and are subject to a maximum withdrawal amount of $1000.
For Example: Player deposits $100, gets 110% Match Bonus. To withdraw a player needs to wager $110 ($110 Bonus Money) X 60 = $6,600.
• All non-deposit bonuses, i.e. free spins, free money, are subject to 60X play through before player can make a withdrawal.
For example: Player claims a free spins offer. Player wins $100 from free spins. To withdraw, a player needs to wager the $100 won off free spins X 60 = $6,000
For example: Player received a $25 free chip. Player must meet 60X playthrough $25 X 60 = $1,500
• No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively at any of the casinos that fall under the Genesys Technology N.V. group. I.e. a Player must make at least a $25 deposit in-between claiming any non-deposit offers (free money, free spins, etc.). If a deposit is not made between non-deposit offers, any subsequent winnings will be null and void.
• Reversed withdrawals are not considered deposits and will not be matched with a bonus.
• Unless specifically stated otherwise, the MATCH BONUS amount is considered NON-REDEEMABLE and will be removed from the amount of your withdrawal request. •Withdrawal requests made for less than the minimum withdrawal amount of $100, will be reversed back to the Player’s Casino account.
• For free spins offers that are additional to a match deposit offer (ie. offered as part of a match deposit package as an added bonus), the maximum withdrawal allowed is $150 on those particular free spins. • All free spins bonuses carry a cash out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required.
• In order to withdraw cash prizes won from tournaments, leaderboards or any other competitions, a deposit must have been made prior to the events’ commencement.
5. When playing with an active bonus, AU$ and € players are limited to bets no greater than AU$/€8 per round and AU$/€0.50 per line. Bets exceeding these limits will cause all winnings to be void.
6. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single OR multiple bets on a single game equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. Withdrawal / cash in requests are processed daily and payments are made on Mondays and Thursdays.
7. Each individual player is entitled to one (1) account only. Winnings will only be paid to players having one account. In cases where a player has more than one account, winnings will be VOID.
8. Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be VOID.
9. For the purpose of all bonus-promotions, dates and times shall be calculated according to Eastern Standard Time (EST) which is (GMT minus 5).10. Where bonus-promotions are specifically addressed to an individual / casino account, offers are only valid in respect of the casino and casino account number, as specified in the bonus-promotion notification
11. Irregularities between the name of the casino account holder, and the name of the individual identified with the method used to make deposits, will invalidate any offer.
12. Match bonus offers must be claimed immediately after making a deposit and must be used in conjunction with this same deposit. Should a player not claim the bonus within 10 minutes of making a deposit, the bonus will expire. Upon making another deposit, the bonus will be active again for a further 10 minutes.
The casino reserves the right to void all withdrawals and/or winnings made as a result of playing with a bonus claimed after playing with money made from a deposit.
Match bonuses can only be used in conjunction with a player’s first deposit of the day and MUST be claimed immediately thereafter.
13. Any attempt to hide funds in a features or bonus round, with the intention of retriggering at a later point when your balance ratios are different, will cause all winnings to be forfeited and confiscated.
14. The minimum withdrawal amount is $/€/₤150, and there is a service fee of between $0 and $30 per transaction applicable. This amount will vary dependent on the size of the withdrawal and processor used.
15. The cash-in pending period at GrandPrivé.com Casinos is 48 hours. Please note: If cash-in is reversed by player during the 48 hour waiting period, the waiting period is reset and the pending period begins again.
15. PAYOUT PROCEDURE AT GRANDPRIVE.COM CASINOS:
15.1 Please Note: In order to facilitate a streamlined process, all withdrawal requests will be processed daily within Casino GrandBay, and is subject to a 48 hour pending period.
Payments will be made on workdays, and NOT on public holidays or over weekends.
To complete a withdrawal, a player will need to present:
A copy/photo of ONE of the following: Driver's license, ID document or Passport issued by the government of a recognized state or country.
Please provide all required documents within 336 hours (14 days) of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, Casino GrandBay will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request. The Genesys Club takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.
15.2 The minimum withdrawal amount is $100, and there is a service fee of between $0 and $30 per transaction applicable. This will vary dependent on size of withdrawal and processor used.
1. Skrill – $0.00 Fees – Instant receipt once payment is processed
2. Neteller – $0.00 Fees – Instant receipt once payment is processed
3. EcoCard – $0.00 Fees – Instant receipt once payment is processed
4. Bitcoin – $0.00 Fees – Up to 5 Business days once payment is processed
5. Courier Cheques – $30.00 Fees – 15 Business days to receive payment (10 days to receive, 5 days to clear)
6. Wire Transfer – $20 Fees – Up to 10 Business days once payment is processed
7. Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of $50 applies.
PLEASE NOTE that all standard wire transfer fees are provided for within your processing fees, however, there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.
15.3 The withdrawal pending period at all Genesys Club Casinos is 2 business days.
16. A wager is defined in the following example: If you wager 10 credits each on two spins of Age of Spartan, winning 10 Credits on your first spin and losing 10 credits on the second spin, your credit balance will not change, HOWEVER, this counts as 20 credits wagered in full and fulfils your promotional-bonus obligation. Players can use the PlayBack facility to view their wagers.
17. Promotional-bonus offers by E-mail, text message and direct mail are for the intended recipient only and cannot be transferred. BY INVITATION ONLY.
18. Any player deviating from the promotional rules will be disqualified; however, their original deposit amount will be credited to their casino account.
19. In cases where a player has been identified as a bonus abuser in GrandPrivé.com Casinos or any of its associated casinos, GrandPrivé.com Casinos reserve the right to deny a player any download bonus on his / her first deposit. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus-promotion he / she is judged to have abused.
20. A bonus abuser is defined as a player who uses promotional-bonus money to deviously profit from bonus-promotions that are offered, in good faith, by the Casino with a view to gaining player loyalty. Such players generally accept bonuses, wager the minimum amount and immediately withdraw. GrandPrivé.com Casinos reserve the right to take appropriate action against such Players.
21. GrandPrivé.com Casinos reserve the right to refuse a promotional-bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.
22. GrandPrivé.com Casinos reserve the right to close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when casino management deems the player's participation to be of dishonest intention and practice, or when there is a history of charge backs on any deposits made.
23. GrandPrivé.com Casinos reserves the right to audit any and all withdrawals. GrandPrivé.com Casinos reserve the right to reclaim bonuses or winnings for failed audits - the original wagered amount will be credited to the player's casino account though.
24. GrandPrivé.com Casinos reserve the right to discontinue or cancel any promotion as and when management deems it appropriate.
25. GrandPrivé.com Casinos’ bonus-promotions department is the sole judge with respect to any disputes regarding any promotional offer.
26. Each promotional-bonus rule shall be severable from each of the other rules and, if any rule is found to be void, invalid or unenforceable, for any reason, the remaining rules shall remain in force and in effect.
27. All bonuses need to be claimed by the player themselves within the specified promotional period. No bonus will be credited to any players account automatically.
28. All competitions and bonus-promotions are limited to registered REAL players at GrandPrivé.com Casinos only.
29. In order to qualify for subsequent promotion-bonuses, the Player will need to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of their application for the next bonus offer.
30. Non-compliance with any promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives GrandPrivé.com Casinos’ Management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, entertaining and beneficial to all parties involved.
31. By taking up any GrandPrivé.com Casinos’ offer, and playing in our Casinos, the Player acknowledges that any and all terms and conditions have been read and agreed to.
32. Withdrawals will only be paid out in the currency of residence where supported, i.e. $ (US, CA, AU), €, £, Krone. Other regions may only play in US$. Winnings accrued from wagers in an incorrect currency will be forfeited.
16. MAXIMUM WITHDRAWALS
16.1 The maximum withdrawal limit for any player at Casino GrandBay is $10,000.00.
16. 2 Players that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.
Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of $50 applies.
16.3 Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
16.4 Where a player has won using their second free money offer/no deposit bonus (i.e., no deposit was made), such winnings will be forfeited and no withdrawal will be permitted.
16.5 Players playing from Latvia and Bulgaria will not be permitted to make a withdrawal where they have won using a free money offer/no deposit bonus (i.e. no deposit was made) but will be permitted to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.
A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made). Exception: To players playing from Denmark and Greece a maximum withdrawal amount of $50 applies.
16.6 Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.
16.7 Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions etc are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of $100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at $100.
16.8 All loyalty point bonuses that have been redeemed will carry a maximum withdrawal of $100 once wagering requirements have been met.16.9 For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.
17.1 Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings (e.g. Golf clubs, Navigators, TV’s, etc.), will be considered null and void.
18. All withdrawals below $2,500 USD (or the equivalent amount in EUR, GBP, CAD, SEK, DKK, or NOK currency) will be paid to a Player in a lump sum. For withdrawals greater than $(US, CA)/kr/€/₤2,500 the total amount will be paid out in instalments according to the following rules:
18.1 Black Diamond Players will receive a maximum payout of $(US, CA)/kr/€/₤10,000 per week until the entire withdrawal amount has been paid out in full.
18.2 Ace Tier Players will receive a maximum payout of $(US, CA)/kr/€/₤10,000 per week until the entire withdrawal amount has been paid out in full.
18.3 King Tier Players will receive a maximum payout of $(US, CA)/kr/€/₤5,000 per week until the entire withdrawal amount has been paid out in full.
18.4 Queen Tier Players will receive a maximum payout of $(US, CA)/kr/€/₤5,000 per week until the entire withdrawal amount has been paid out in full.
18.5 Jack and Newbie Tier Players will receive a maximum payout of $(US, CA)/kr/€/₤2,500 per week until the entire withdrawal amount has been paid out in full.
19. If you make a deposit via BTC, withdrawals can be made via BTC.
19.1 If you deposit via Credit Card, withdrawals can me made via check or wire transfer.
19.2 If you use Credit Card and BTC/Wallet as deposit methods, then your BTC deposits need to comprise 50% of your total deposits to be able to withdraw via BTC, or else you need to make use of wire transfer or checks.
All featured amounts and percentages also apply to the following currencies: EURO, CAD, GBP, DKK, SEK, NOK. Players MUST play in the currency of their country as listed above (e.g. USA, Europe, Canada, UK, Denmark, Sweden, Norway). All other qualifying players whose currencies are not listed above may play in USD$.
2. New Player Welcome Bonus
You may redeem a First Deposit offer at ALL casinos in the GrandPrivé.com Group: Casino GrandBay, Bella Vegas, Lake Palace, and Jupiter Club.
1. This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at each one of the GrandPrivé.com Group of Casinos. The First Deposit Bonus can be claimed at each casino only once.
2. A WELCOME promotional-bonus means that GrandPrivé.com Casinos will credit you with a BONUS amount of your first deposit. This means, for example, that if your first real deposit is $100, and the match bonus is 100%, you will receive a bonus of $100 ABSOLUTELY FREE.
3. A player may redeem this WELCOME promotional-bonus as stipulated at each of the 5 casino brands.
4. The WELCOME promotional-bonus will be credited to a player’s account once claimed by the player him/herself.
5. This promotional-bonus can be claimed only once per person, family, household address, e-mail address, credit or debit card number, and environments where computers are shared (e.g. university, school, public library, workplace, etc.).
6. The WELCOME promotional-bonus is not valid in conjunction with any other promotional-bonus offers.
7. GrandPrivé.com Casinos reserve the right to change the offer, adjust the bonus terms and conditions, or deny a proportion of the bonus due to Player misuse.
8. This offer is available to the depositor only, and is not transferable.
9. Players need not qualify for their WELCOME BONUS immediately, and have up to 72 hours after registration as a Real Player to claim.
10. All match bonus offers need to be wagered through 60X by Black Diamond, Ace, King, Queen and Jack Tier players before a player can make any withdrawal.
For Example: Player deposits $100, gets 100% Match Bonus. To withdraw a player needs to wager $100 ($100 Bonus Money) X 60 = $6,000.
11. All non deposit bonuses, i.e. free spins, free money, are subject to 60X play through before player can make a withdrawal.
a. For example: Player claims a FREE SPINS offer. Player wins $100 from free spins. To withdraw, a player needs to wager the $100 won off free spins X 60 = $6,000
b. For example: Player received $25 FREE, no deposit required. Player must meet 60X playthrough, which is $25 X 60 = $1,500
12. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include, but are not limited to, placing single OR multiple bets on a single game equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
13. Excluded games – roulette, three card poker and baccarat.
3. Medals Promotions
1. To qualify for the medal prizes a daily minimum deposit of $20 (or as stipulated) must be made.
2. Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.
A deposit must be made in order to claim medal prizes.
3. Any player with a chargeback in their GrandPrivé.com Casinos history WILL NOT qualify for any medal prize.
4. Once a qualifying medal is earned, players must contact support to claim. Medal prizes WILL NOT be automatically credited.
5. Medal prizes will be credited to players' accounts within 48 hours of a claim being made.
6. Playthrough requirements when wagering with bonus money are 60X before a player can make a withdrawal.
4. Tournament Terms
1. By registering for a tournament, that is, joining a tournament, the player agrees to the terms and conditions of the casino.
2. While GrandPrivé.com does its utmost best to ensure a smooth gaming experience, the group cannot be held liable for any losses incurred as a result of software error messages, interruptions in internet connectivity or casino software issues.
3. To participate in any tournament, the player must be an active member in the GrandPrivé.com Loyalty program. Should a player that does not meet this criteria gain entry to a tournament, any winnings will be voided.
4. Grand Privé.com reserves the right to cancel a tournament at any time.
5. All bonus money prizes are non-redeemable and must meet the playthrough requirements of 60X. The minimum withdrawal amount is $150.
6. GrandPrivé.com standard terms and conditions apply.
1. $20 free welcome offer is only valid for Blackjack.com players who are opening an account with GrandPrivé.com Casinos for the first time.
2. Standard casino terms and conditions apply. In addition, free money offer is subject to 60 times play through before a withdrawal can be made.
3. Standard tournament terms apply.
Payback Bonus Terms and Conditions
PLEASE NOTE: All promotional offers are available by INVITE ONLY. All competitions, sign-up promotions and bonus-promotions are limited to registered REAL players, using USD, CAD, GBP and Euro accounts only.
When you reach King, Ace and Black Diamond Tier Status you are eligible for a Payback Bonus calculated on your losses over a 3 (three) month period.
To qualify for and receive a Payback Bonus, the following terms and conditions apply:
1. The Player must have deposited at least a minimum of $750 per month for three months, or a total of $2250 over a three month accumulation period to qualify.
2. The value of the Payback Bonus will be calculated according to the following formula: Total of deposits, minus bonuses, minus cash-ins = Payback Bonus.
o King Tier: 5% Payback Bonus
o Ace Tier: 10% Payback Bonus
o Black Diamond: 15% Payback Bonus
3. The first accumulation period starts on the 1st day of January every year and runs until the 31st of March of that same year. The second accumulation period starts on the 1st day of April of every year and runs until the 30th of June of that same year. The third accumulation period starts on the 1st day of July of every year and runs until the 30th of September of that same year. The fourth accumulation period starts on the 1st day of October of every year and runs until the 31st of December of that same year.
4. Payback Bonuses for the first three month period of the year will be paid out by the first Friday of April of that year; Payback Bonuses for the second three month period of the year will be paid out by the first Friday of July; Payback Bonuses for the third three month period of the year will be paid out by the first Friday of October; Payback Bonuses for the second three month period of the year will be paid out by the first Friday of January.
5. The minimum Payback Bonus value that will be credited is fixed at $50. Any Payback Bonus worth less than $50 will be forfeited.
6. Please note that the Payback Bonus refers to bonus money and therefore max cash-in terms and conditions apply as stipulated in the Promotional Terms and Conditions.
7. Payback Bonuses at GrandPrivé.com Casinos are limited to Real-money players on King Tier, Ace Tier and Black Diamond Tier only.
8. By claiming the Payback Bonus that GrandPrivé.com Casinos offer, the Player acknowledges that any and all terms and conditions have been read and agreed to.
9. Please also note that access to any service or perk provided by any GrandPrivé.com Casino are subject to these Terms and Conditions.
10. GrandPrivé.com Casinos reserve the right to discontinue or cancel any promotion/perk as and when management deems it appropriate.
11. No winnings on progressive slots will be honoured if a player has an active bonus. Any bonus stays active while there is a balance within the account that has been accrued through the use of a bonus or is in any way tied to a bonus. This includes any winnings made from a bonus, including a balance where wagering has been met, and any withdrawable balance or pending withdrawals as a result. The balance needs to be withdrawn from the account in total or forfeited by the payer in order for the bonus to be considered non active. Any wagering on a player account will be tied to an active bonus's terms and conditions.
12. Progressive Jackpot wins from funds that have been derived from free bonus money, match bonus or any other bonus converted to cash at the end of playthrough requirements will not be eligible for Progressive Jackpots.
At any time, Casino GrandBay retains the rights to alter or make changes to this agreement. The onus is on the player to consult the website platform and the Terms and Conditions pages a minimum of once per month. Under this agreement, and the abiding rules of the casino games at Casino GrandBay, the player hereby agrees and accepts any possible amendments in the Terms and Conditions available at Casino GrandBay/terms-and-conditions.